Career Advice
2021 Salary Guide: Contact Centres
Want to advance your career in as a Contact Centre professional?
Here are their salaries for each state:
All salary numbers are in ‘000
| Contact Centres | Inbound Service | Inbound Sales & Service | Snr Customer Service Representative | Sales/Telesales Team Leader | Sales/Telesales Team Manager |
| NSW – Sydney | 55 49 – 61 | 55 49 – 65 | 59 53 – 66 | 82 66 – 102 | 102 77 – 133 |
| NSW – Regional | 50 46 – 56 | 56 46 – 66 | 61 51 – 66 | 77 61 – 92 | 97 71 – 122 |
| VIC – Melbourne | 54 46 – 61 | 56 46 – 61 | 59 51 – 66 | 71 61 – 82 | 102 82 – 133 |
| VIC – Regional | 51 43 – 59 | 51 46 – 56 | 56 51 – 61 | 66 59 – 80 | 87 77 – 112 |
| QLD – Brisbane | 50 47 – 56 | 52 46 – 56 | 55 51 – 61 | 72 61 – 87 | 92 71 – 122 |
| SA – Adelaide | 49 46 – 53 | 51 46 – 56 | 56 50 – 60 | 71 51 – 82 | 92 71 – 122 |
| WA – Perth | 51 45 – 56 | 56 50 – 60 | 51 50 – 65 | 71 61 – 80 | 102 82 – 122 |
| ACT – Canberra | 58 51 – 66 | 51 46 – 56 | 63 56 – 71 | 78 61 – 82 | 92 77 – 117 |
| TAS – Hobart/Launceston | 46 41 – 49 | 51 46 – 56 | 56 51 – 59 | 56 56 – 66 | 77 61 – 122 |
| NZ – Auckland | 44 44 – 49 | 46 45 – 51 | 50 49 – 51 | 61 59 – 69 | 77 71 – 112 |
| NZ – Wellington | 44 41 – 48 | 46 45 – 48 | 55 50 – 60 | 65 60 – 70 | 77 71 – 112 |
| NZ – Christchurch | 44 41 – 46 | 44 41 – 46 | 49 46 – 51 | 61 56 – 66 | 71 66 – 82 |
| Contact Centres | Appointment Setter | Telemarketer | Telesales Outbound | Outbound Sales & Service | Account Manager | Business Development Consultant |
| NSW – Sydney | 56 51 – 61 | 61 51 – 61 | 56 51 – 66 | 56 51 – 61 | 61 56 – 70 | 61 51 – 77 |
| NSW – Regional | 51 46 – 56 | 56 51 – 61 | 56 51 – 61 | 56 51 – 61 | 61 56 – 66 | 61 51 – 77 |
| VIC – Melbourne | 56 51 – 61 | 55 46 – 66 | 55 46 – 66 | 61 51 – 66 | 61 56 – 71 | 77 61 – 87 |
| VIC – Regional | 56 46 – 59 | 51 41 – 51 | 51 41 – 64 | 56 51 – 56 | 61 56 – 71 | 71 56 – 82 |
| QLD – Brisbane | 51 45 – 56 | 56 51 – 61 | 51 46 – 56 | 50 46 – 53 | 57 51 – 62 | 61 56 – 66 |
| SA – Adelaide | 46 46 – 56 | 51 46 – 61 | 51 46 – 56 | 51 49 – 54 | 66 56 – 77 | 56 46 – 69 |
| WA – Perth | 46 45 – 51 | 46 45 – 51 | 51 45 – 61 | 49 45 – 55 | 51 50 – 65 | 65 54 – 71 |
| ACT – Canberra | 51 46 – 56 | 56 51 – 61 | 51 46 – 56 | 46 41 – 51 | 66 56 – 77 | 59 46 – 66 |
| TAS – Hobart/Launceston | 46 41 – 49 | 46 42 – 51 | 46 41 – 51 | 46 41 – 51 | 56 46 – 66 | 56 45 – 66 |
| NZ – Auckland | 45 44 – 49 | 42 41 – 49 | 46 41 – 51 | 51 49 – 59 | 56 51 – 71 | 66 61 – 82 |
| NZ – Wellington | 45 41 – 49 | 44 40 – 47 | 46 41 – 51 | 51 49 – 59 | 56 51 – 71 | 71 61 – 82 |
| NZ – Christchurch | 45 41 – 46 | 41 38 – 43 | 44 38 – 46 | 44 38 – 46 | 56 51 – 82 | 71 61 – 82 |
| Contact Centres | Call Coach/QA | Reporting Analyst | Workforce Planner | Project Manager |
| NSW – Sydney | 70 60 – 80 | 71 66 – 87 | 82 77 – 92 | 112 82 – 163 |
| NSW – Regional | 61 56 – 71 | 71 66 – 87 | 87 71 – 92 | 112 77 – 153 |
| VIC – Melbourne | 58 52 – 65 | 66 51 – 77 | 73 64 – 92 | 112 87 – 133 |
| VIC – Regional | 58 52 – 65 | 66 51 – 77 | 73 61 – 92 | 112 87 – 133 |
| QLD – Brisbane | 56 49 – 65 | 66 51 – 71 | 82 66 – 92 | 92 82 – 122 |
| SA – Adelaide | 51 46 – 61 | 56 46 – 71 | 66 61 – 92 | 77 66 – 102 |
| WA – Perth | 56 50 – 65 | 66 51 – 71 | 77 61 – 87 | 87 77 – 112 |
| ACT – Canberra | 61 51 – 71 | 69 53 – 77 | 82 69 – 97 | 92 77 – 112 |
| TAS – Hobart/Launceston | 56 46 – 66 | 51 46 – 66 | 56 51 – 71 | 71 61 – 112 |
| NZ – Auckland | 56 49 – 61 | 56 51 – 61 | 56 51 – 71 | 56 66 – 87 |
| NZ – Wellington | 56 49 – 61 | 56 51 – 61 | 58 51 – 71 | 77 66 – 87 |
| NZ – Christchurch | 56 49 – 61 | 56 51 – 61 | 56 51 – 71 | 77 66 – 92 |
| Contact Centres | Collections Representative | Collections Team Leader | Collections Manager |
| NSW – Sydney | 51 48 – 60 | 77 66 – 87 | 112 92 – 153 |
| NSW – Regional | 56 51 – 61 | 71 61 – 77 | 97 82 – 112 |
| VIC – Melbourne | 58 49 – 65 | 75 66 – 84 | 97 77 – 133 |
| VIC – Regional | 57 48 – 65 | 74 65 – 82 | 97 77 – 133 |
| QLD – Brisbane | 48 45 – 52 | 71 61 – 82 | 82 71 – 92 |
| SA – Adelaide | 49 46 – 53 | 64 51 – 71 | 92 66 – 122 |
| WA – Perth | 50 46 – 60 | 71 61 – 82 | 82 77 – 102 |
| ACT – Canberra | 49 46 – 56 | 73 56 – 82 | 92 82 – 117 |
| TAS – Hobart/Launceston | 47 45 – 51 | 51 51 – 61 | 51 51 – 66 |
| NZ – Auckland | 49 43 – 53 | 56 51 – 66 | 70 61 – 77 |
| NZ – Wellington | 49 43 – 53 | 56 51 – 61 | 66 61 – 77 |
| NZ – Christchurch | 46 41 – 51 | 56 51 – 61 | 61 61 – 66 |
| Contact Centres | Supervisor | Trainer | Team Leader | Team Manager |
| NSW – Sydney | 64 56 – 77 | 77 51 – 87 | 77 61 – 87 | 87 71 – 112 |
| NSW – Regional | 61 56 – 77 | 71 51 – 87 | 77 61 – 87 | 87 71 – 102 |
| VIC – Melbourne | 66 61 – 77 | 76 60 – 92 | 71 63 – 82 | 82 69 – 102 |
| VIC – Regional | 64 59 – 74 | 72 60 – 82 | 69 61 – 77 | 82 66 – 102 |
| QLD – Brisbane | 61 51 – 66 | 61 51 – 77 | 61 51 – 82 | 66 51 – 87 |
| SA – Adelaide | 61 51 – 61 | 61 51 – 61 | 66 51 – 82 | 71 56 – 82 |
| WA – Perth | 71 61 – 82 | 66 56 – 77 | 66 61 – 82 | 82 66 – 92 |
| ACT – Canberra | 63 51 – 77 | 71 51 – 82 | 68 56 – 82 | 82 61 – 92 |
| TAS – Hobart/Launceston | 56 51 – 71 | 61 51 – 82 | 56 51 – 71 | 71 61 – 77 |
| NZ – Auckland | 60 51 – 66 | 61 56 – 77 | 61 51 – 77 | 77 71 – 92 |
| NZ – Wellington | 56 51 – 66 | 61 56 – 77 | 61 51 – 77 | 71 66 – 92 |
| NZ – Christchurch | 54 51 – 56 | 61 51 – 71 | 61 51 – 66 | 71 66 – 82 |
| Contact Centres | Customer Service Manager | Contact Centre Manager | Operations Manager | Director Customer Service/Contact Centres |
| NSW – Sydney | 102 82 – 143 | 135 88 – 160 | 132 110 – 190 | 190 133 – 240 |
| NSW – Regional | 97 82 – 122 | 122 82 – 143 | 122 102 – 163 | 163 122 – 184 |
| VIC – Melbourne | 107 92 – 143 | 133 82 – 153 | 133 87 – 163 | 184 128 – 204 |
| VIC – Regional | 92 82 – 122 | 107 82 – 128 | 122 82 – 153 | 158 112 – 204 |
| QLD – Brisbane | 92 71 – 122 | 102 82 – 133 | 112 87 – 153 | 173 122 – 224 |
| SA – Adelaide | 92 71 – 122 | 102 82 – 133 | 122 102 – 153 | 184 102 – 204 |
| WA – Perth | 92 71 – 122 | 102 82 – 133 | 122 102 – 153 | 184 102 – 204 |
| ACT – Canberra | 82 77 – 122 | 117 82 – 138 | 128 82 – 163 | 138 112 – 204 |
| TAS – Hobart/Launceston | 82 61 – 102 | 102 82 – 122 | 102 82 – 133 | 153 92 – 184 |
| NZ – Auckland | 77 71 – 92 | 82 71 – 112 | 92 77 – 133 | 153 122 – 194 |
| NZ – Wellington | 77 71 – 92 | 87 77 – 107 | 92 82 – 133 | 153 122 – 194 |
| NZ – Christchurch | 82 71 – 92 | 82 71 – 102 | 87 82 – 122 | 143 122 – 184 |
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Back to the Main Australia Salary Guide.
Source: HAYS