2024 Salary Guide: Contact Centres

April 13, 2024

Salary Guide

Want to advance your career in as a Contact Centre professional?

Here are their salaries for each state:

All salary numbers are in ‘000

Contact CentresInbound ServiceInbound Sales & ServiceSnr Customer Service Representative Sales/Telesales Team Leader Sales/Telesales Team Manager
NSW – Sydney55
49 – 61
55
49 – 65
59
53 – 66
82
66 – 102
102
77 – 133
NSW – Regional50
46 – 56
56
46 – 66
61
51 – 66
77
61 – 92
97
71 – 122
VIC – Melbourne54
46 – 61
56
46 – 61
59
51 – 66
71
61 – 82
102
82 – 133
VIC – Regional51
43 – 59
51
46 – 56
56
51 – 61
66
59 – 80
87
77 – 112
QLD – Brisbane50
47 – 56
52
46 – 56
55
51 – 61
72
61 – 87
92
71 – 122
SA – Adelaide49
46 – 53
51
46 – 56
56
50 – 60
71
51 – 82
92
71 – 122
WA – Perth51
45 – 56
56
50 – 60
51
50 – 65
71
61 – 80
102
82 – 122
ACT – Canberra58
51 – 66
51
46 – 56
63
56 – 71
78
61 – 82
92
77 – 117
TAS – Hobart/Launceston46
41 – 49
51
46 – 56
56
51 – 59
56
56 – 66
77
61 – 122
NZ – Auckland44
44 – 49
46
45 – 51
50
49 – 51
61
59 – 69
77
71 – 112
NZ – Wellington44
41 – 48
46
45 – 48
55
50 – 60
65
60 – 70
77
71 – 112
NZ – Christchurch44
41 – 46
44
41 – 46
49
46 – 51
61
56 – 66
71
66 – 82
Contact CentresAppointment SetterTelemarketerTelesales Outbound Outbound Sales & ServiceAccount Manager Business Development Consultant
NSW – Sydney56
51 – 61
61
51 – 61
56
51 – 66
56
51 – 61
61
56 – 70
61
51 – 77
NSW – Regional51
46 – 56
56
51 – 61
56
51 – 61
56
51 – 61
61
56 – 66
61
51 – 77
VIC – Melbourne56
51 – 61
55
46 – 66
55
46 – 66
61
51 – 66
61
56 – 71
77
61 – 87
VIC – Regional56
46 – 59
51
41 – 51
51
41 – 64
56
51 – 56
61
56 – 71
71
56 – 82
QLD – Brisbane51
45 – 56
56
51 – 61
51
46 – 56
50
46 – 53
57
51 – 62
61
56 – 66
SA – Adelaide46
46 – 56
51
46 – 61
51
46 – 56
51
49 – 54
66
56 – 77
56
46 – 69
WA – Perth46
45 – 51
46
45 – 51
51
45 – 61
49
45 – 55
51
50 – 65
65
54 – 71
ACT – Canberra51
46 – 56
56
51 – 61
51
46 – 56
46
41 – 51
66
56 – 77
59
46 – 66
TAS – Hobart/Launceston46
41 – 49
46
42 – 51
46
41 – 51
46
41 – 51
56
46 – 66
56
45 – 66
NZ – Auckland45
44 – 49
42
41 – 49
46
41 – 51
51
49 – 59
56
51 – 71
66
61 – 82
NZ – Wellington45
41 – 49
44
40 – 47
46
41 – 51
51
49 – 59
56
51 – 71
71
61 – 82
NZ – Christchurch45
41 – 46
41
38 – 43
44
38 – 46
44
38 – 46
56
51 – 82
71
61 – 82
Contact CentresCall Coach/QAReporting AnalystWorkforce Planner Project Manager
NSW – Sydney70
60 – 80
71
66 – 87
82
77 – 92
112
82 – 163
NSW – Regional61
56 – 71
71
66 – 87
87
71 – 92
112
77 – 153
VIC – Melbourne58
52 – 65
66
51 – 77
73
64 – 92
112
87 – 133
VIC – Regional58
52 – 65
66
51 – 77
73
61 – 92
112
87 – 133
QLD – Brisbane56
49 – 65
66
51 – 71
82
66 – 92
92
82 – 122
SA – Adelaide51
46 – 61
56
46 – 71
66
61 – 92
77
66 – 102
WA – Perth56
50 – 65
66
51 – 71
77
61 – 87
87
77 – 112
ACT – Canberra61
51 – 71
69
53 – 77
82
69 – 97
92
77 – 112
TAS – Hobart/Launceston56
46 – 66
51
46 – 66
56
51 – 71
71
61 – 112
NZ – Auckland56
49 – 61
56
51 – 61
56
51 – 71
56
66 – 87
NZ – Wellington56
49 – 61
56
51 – 61
58
51 – 71
77
66 – 87
NZ – Christchurch56
49 – 61
56
51 – 61
56
51 – 71
77
66 – 92
Contact CentresCollections RepresentativeCollections Team LeaderCollections Manager
NSW – Sydney51
48 – 60
77
66 – 87
112
92 – 153
NSW – Regional56
51 – 61
71
61 – 77
97
82 – 112
VIC – Melbourne58
49 – 65
75
66 – 84
97
77 – 133
VIC – Regional57
48 – 65
74
65 – 82
97
77 – 133
QLD – Brisbane48
45 – 52
71
61 – 82
82
71 – 92
SA – Adelaide49
46 – 53
64
51 – 71
92
66 – 122
WA – Perth50
46 – 60
71
61 – 82
82
77 – 102
ACT – Canberra49
46 – 56
73
56 – 82
92
82 – 117
TAS – Hobart/Launceston47
45 – 51
51
51 – 61
51
51 – 66
NZ – Auckland49
43 – 53
56
51 – 66
70
61 – 77
NZ – Wellington49
43 – 53
56
51 – 61
66
61 – 77
NZ – Christchurch46
41 – 51
56
51 – 61
61
61 – 66
Contact CentresSupervisorTrainerTeam Leader Team Manager
NSW – Sydney64
56 – 77
77
51 – 87
77
61 – 87
87
71 – 112
NSW – Regional61
56 – 77
71
51 – 87
77
61 – 87
87
71 – 102
VIC – Melbourne66
61 – 77
76
60 – 92
71
63 – 82
82
69 – 102
VIC – Regional64
59 – 74
72
60 – 82
69
61 – 77
82
66 – 102
QLD – Brisbane61
51 – 66
61
51 – 77
61
51 – 82
66
51 – 87
SA – Adelaide61
51 – 61
61
51 – 61
66
51 – 82
71
56 – 82
WA – Perth71
61 – 82
66
56 – 77
66
61 – 82
82
66 – 92
ACT – Canberra63
51 – 77
71
51 – 82
68
56 – 82
82
61 – 92
TAS – Hobart/Launceston56
51 – 71
61
51 – 82
56
51 – 71
71
61 – 77
NZ – Auckland60
51 – 66
61
56 – 77
61
51 – 77
77
71 – 92
NZ – Wellington56
51 – 66
61
56 – 77
61
51 – 77
71
66 – 92
NZ – Christchurch54
51 – 56
61
51 – 71
61
51 – 66
71
66 – 82
Contact CentresCustomer Service ManagerContact Centre ManagerOperations Manager Director Customer Service/Contact Centres
NSW – Sydney102
82 – 143
135
88 – 160
132
110 – 190
190
133 – 240
NSW – Regional97
82 – 122
122
82 – 143
122
102 – 163
163
122 – 184
VIC – Melbourne107
92 – 143
133
82 – 153
133
87 – 163
184
128 – 204
VIC – Regional92
82 – 122
107
82 – 128
122
82 – 153
158
112 – 204
QLD – Brisbane92
71 – 122
102
82 – 133
112
87 – 153
173
122 – 224
SA – Adelaide92
71 – 122
102
82 – 133
122
102 – 153
184
102 – 204
WA – Perth92
71 – 122
102
82 – 133
122
102 – 153
184
102 – 204
ACT – Canberra82
77 – 122
117
82 – 138
128
82 – 163
138
112 – 204
TAS – Hobart/Launceston82
61 – 102
102
82 – 122
102
82 – 133
153
92 – 184
NZ – Auckland77
71 – 92
82
71 – 112
92
77 – 133
153
122 – 194
NZ – Wellington77
71 – 92
87
77 – 107
92
82 – 133
153
122 – 194
NZ – Christchurch82
71 – 92
82
71 – 102
87
82 – 122
143
122 – 184

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Back to the Main Australia Salary Guide.


Source: HAYS

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