Career Advice
2025 Salary Guide: Contact Centres
Want to advance your career in as a Contact Centre professional?
Here are their salaries for each state:
All salary numbers are in ‘000
| Contact Centres | Inbound Service | Inbound Sales & Service | Snr Customer Service Representative | Sales/Telesales Team Leader | Sales/Telesales Team Manager |
| NSW – Sydney | 55 49 – 61 |
55 49 – 65 |
59 53 – 66 |
82 66 – 102 |
102 77 – 133 |
| NSW – Regional | 50 46 – 56 |
56 46 – 66 |
61 51 – 66 |
77 61 – 92 |
97 71 – 122 |
| VIC – Melbourne | 54 46 – 61 |
56 46 – 61 |
59 51 – 66 |
71 61 – 82 |
102 82 – 133 |
| VIC – Regional | 51 43 – 59 |
51 46 – 56 |
56 51 – 61 |
66 59 – 80 |
87 77 – 112 |
| QLD – Brisbane | 50 47 – 56 |
52 46 – 56 |
55 51 – 61 |
72 61 – 87 |
92 71 – 122 |
| SA – Adelaide | 49 46 – 53 |
51 46 – 56 |
56 50 – 60 |
71 51 – 82 |
92 71 – 122 |
| WA – Perth | 51 45 – 56 |
56 50 – 60 |
51 50 – 65 |
71 61 – 80 |
102 82 – 122 |
| ACT – Canberra | 58 51 – 66 |
51 46 – 56 |
63 56 – 71 |
78 61 – 82 |
92 77 – 117 |
| TAS – Hobart/Launceston | 46 41 – 49 |
51 46 – 56 |
56 51 – 59 |
56 56 – 66 |
77 61 – 122 |
| NZ – Auckland | 44 44 – 49 |
46 45 – 51 |
50 49 – 51 |
61 59 – 69 |
77 71 – 112 |
| NZ – Wellington | 44 41 – 48 |
46 45 – 48 |
55 50 – 60 |
65 60 – 70 |
77 71 – 112 |
| NZ – Christchurch | 44 41 – 46 |
44 41 – 46 |
49 46 – 51 |
61 56 – 66 |
71 66 – 82 |
| Contact Centres | Appointment Setter | Telemarketer | Telesales Outbound | Outbound Sales & Service | Account Manager | Business Development Consultant |
| NSW – Sydney | 56 51 – 61 |
61 51 – 61 |
56 51 – 66 |
56 51 – 61 |
61 56 – 70 |
61 51 – 77 |
| NSW – Regional | 51 46 – 56 |
56 51 – 61 |
56 51 – 61 |
56 51 – 61 |
61 56 – 66 |
61 51 – 77 |
| VIC – Melbourne | 56 51 – 61 |
55 46 – 66 |
55 46 – 66 |
61 51 – 66 |
61 56 – 71 |
77 61 – 87 |
| VIC – Regional | 56 46 – 59 |
51 41 – 51 |
51 41 – 64 |
56 51 – 56 |
61 56 – 71 |
71 56 – 82 |
| QLD – Brisbane | 51 45 – 56 |
56 51 – 61 |
51 46 – 56 |
50 46 – 53 |
57 51 – 62 |
61 56 – 66 |
| SA – Adelaide | 46 46 – 56 |
51 46 – 61 |
51 46 – 56 |
51 49 – 54 |
66 56 – 77 |
56 46 – 69 |
| WA – Perth | 46 45 – 51 |
46 45 – 51 |
51 45 – 61 |
49 45 – 55 |
51 50 – 65 |
65 54 – 71 |
| ACT – Canberra | 51 46 – 56 |
56 51 – 61 |
51 46 – 56 |
46 41 – 51 |
66 56 – 77 |
59 46 – 66 |
| TAS – Hobart/Launceston | 46 41 – 49 |
46 42 – 51 |
46 41 – 51 |
46 41 – 51 |
56 46 – 66 |
56 45 – 66 |
| NZ – Auckland | 45 44 – 49 |
42 41 – 49 |
46 41 – 51 |
51 49 – 59 |
56 51 – 71 |
66 61 – 82 |
| NZ – Wellington | 45 41 – 49 |
44 40 – 47 |
46 41 – 51 |
51 49 – 59 |
56 51 – 71 |
71 61 – 82 |
| NZ – Christchurch | 45 41 – 46 |
41 38 – 43 |
44 38 – 46 |
44 38 – 46 |
56 51 – 82 |
71 61 – 82 |
| Contact Centres | Call Coach/QA | Reporting Analyst | Workforce Planner | Project Manager |
| NSW – Sydney | 70 60 – 80 |
71 66 – 87 |
82 77 – 92 |
112 82 – 163 |
| NSW – Regional | 61 56 – 71 |
71 66 – 87 |
87 71 – 92 |
112 77 – 153 |
| VIC – Melbourne | 58 52 – 65 |
66 51 – 77 |
73 64 – 92 |
112 87 – 133 |
| VIC – Regional | 58 52 – 65 |
66 51 – 77 |
73 61 – 92 |
112 87 – 133 |
| QLD – Brisbane | 56 49 – 65 |
66 51 – 71 |
82 66 – 92 |
92 82 – 122 |
| SA – Adelaide | 51 46 – 61 |
56 46 – 71 |
66 61 – 92 |
77 66 – 102 |
| WA – Perth | 56 50 – 65 |
66 51 – 71 |
77 61 – 87 |
87 77 – 112 |
| ACT – Canberra | 61 51 – 71 |
69 53 – 77 |
82 69 – 97 |
92 77 – 112 |
| TAS – Hobart/Launceston | 56 46 – 66 |
51 46 – 66 |
56 51 – 71 |
71 61 – 112 |
| NZ – Auckland | 56 49 – 61 |
56 51 – 61 |
56 51 – 71 |
56 66 – 87 |
| NZ – Wellington | 56 49 – 61 |
56 51 – 61 |
58 51 – 71 |
77 66 – 87 |
| NZ – Christchurch | 56 49 – 61 |
56 51 – 61 |
56 51 – 71 |
77 66 – 92 |
| Contact Centres | Collections Representative | Collections Team Leader | Collections Manager |
| NSW – Sydney | 51 48 – 60 |
77 66 – 87 |
112 92 – 153 |
| NSW – Regional | 56 51 – 61 |
71 61 – 77 |
97 82 – 112 |
| VIC – Melbourne | 58 49 – 65 |
75 66 – 84 |
97 77 – 133 |
| VIC – Regional | 57 48 – 65 |
74 65 – 82 |
97 77 – 133 |
| QLD – Brisbane | 48 45 – 52 |
71 61 – 82 |
82 71 – 92 |
| SA – Adelaide | 49 46 – 53 |
64 51 – 71 |
92 66 – 122 |
| WA – Perth | 50 46 – 60 |
71 61 – 82 |
82 77 – 102 |
| ACT – Canberra | 49 46 – 56 |
73 56 – 82 |
92 82 – 117 |
| TAS – Hobart/Launceston | 47 45 – 51 |
51 51 – 61 |
51 51 – 66 |
| NZ – Auckland | 49 43 – 53 |
56 51 – 66 |
70 61 – 77 |
| NZ – Wellington | 49 43 – 53 |
56 51 – 61 |
66 61 – 77 |
| NZ – Christchurch | 46 41 – 51 |
56 51 – 61 |
61 61 – 66 |
| Contact Centres | Supervisor | Trainer | Team Leader | Team Manager |
| NSW – Sydney | 64 56 – 77 |
77 51 – 87 |
77 61 – 87 |
87 71 – 112 |
| NSW – Regional | 61 56 – 77 |
71 51 – 87 |
77 61 – 87 |
87 71 – 102 |
| VIC – Melbourne | 66 61 – 77 |
76 60 – 92 |
71 63 – 82 |
82 69 – 102 |
| VIC – Regional | 64 59 – 74 |
72 60 – 82 |
69 61 – 77 |
82 66 – 102 |
| QLD – Brisbane | 61 51 – 66 |
61 51 – 77 |
61 51 – 82 |
66 51 – 87 |
| SA – Adelaide | 61 51 – 61 |
61 51 – 61 |
66 51 – 82 |
71 56 – 82 |
| WA – Perth | 71 61 – 82 |
66 56 – 77 |
66 61 – 82 |
82 66 – 92 |
| ACT – Canberra | 63 51 – 77 |
71 51 – 82 |
68 56 – 82 |
82 61 – 92 |
| TAS – Hobart/Launceston | 56 51 – 71 |
61 51 – 82 |
56 51 – 71 |
71 61 – 77 |
| NZ – Auckland | 60 51 – 66 |
61 56 – 77 |
61 51 – 77 |
77 71 – 92 |
| NZ – Wellington | 56 51 – 66 |
61 56 – 77 |
61 51 – 77 |
71 66 – 92 |
| NZ – Christchurch | 54 51 – 56 |
61 51 – 71 |
61 51 – 66 |
71 66 – 82 |
| Contact Centres | Customer Service Manager | Contact Centre Manager | Operations Manager | Director Customer Service/Contact Centres |
| NSW – Sydney | 102 82 – 143 |
135 88 – 160 |
132 110 – 190 |
190 133 – 240 |
| NSW – Regional | 97 82 – 122 |
122 82 – 143 |
122 102 – 163 |
163 122 – 184 |
| VIC – Melbourne | 107 92 – 143 |
133 82 – 153 |
133 87 – 163 |
184 128 – 204 |
| VIC – Regional | 92 82 – 122 |
107 82 – 128 |
122 82 – 153 |
158 112 – 204 |
| QLD – Brisbane | 92 71 – 122 |
102 82 – 133 |
112 87 – 153 |
173 122 – 224 |
| SA – Adelaide | 92 71 – 122 |
102 82 – 133 |
122 102 – 153 |
184 102 – 204 |
| WA – Perth | 92 71 – 122 |
102 82 – 133 |
122 102 – 153 |
184 102 – 204 |
| ACT – Canberra | 82 77 – 122 |
117 82 – 138 |
128 82 – 163 |
138 112 – 204 |
| TAS – Hobart/Launceston | 82 61 – 102 |
102 82 – 122 |
102 82 – 133 |
153 92 – 184 |
| NZ – Auckland | 77 71 – 92 |
82 71 – 112 |
92 77 – 133 |
153 122 – 194 |
| NZ – Wellington | 77 71 – 92 |
87 77 – 107 |
92 82 – 133 |
153 122 – 194 |
| NZ – Christchurch | 82 71 – 92 |
82 71 – 102 |
87 82 – 122 |
143 122 – 184 |
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Back to the Main Australia Salary Guide.
Source: HAYS